Account deletion request

Visitors have no accounts

STAMPY visitors do not sign up. What the Company holds about a visitor is mainly a random identifier that points to the owner of the stamps, the identifier of any Apple, Google, Kakao, or LINE account the visitor chose to link, and the participation and visit history attached to them. What else there is, and what happens to it when you delete, is under “What is deleted and what remains” below. We collect names and contact details only when a winner enters shipping details or a visitor writes an email address in an inquiry. Details are in the Privacy policy.

So for a visitor, “account deletion” means unlinking every linked account and erasing the identifier on your device or browser.

Delete right away in the app or on the web

1. In the app, go to Settings. On the web, open the Info section of an event you joined.
2. Press “Delete all my records” at the bottom.
3. Confirm once more, and it is done.

Every linked account is unlinked, and the visitor identifier on your device or browser is erased, along with the push notification address and your app inquiries. Your consent to location checks is withdrawn too. From then on, that visit history can no longer be attributed to anyone, and it is destroyed 3 years after the event ends.

Apple, Kakao, and LINE are also told that the account was unlinked. Google is not, so you can remove STAMPY from the apps connected to your Google Account in your Google Account settings.

To withdraw only your consent to location checks, press “Location consent → Withdraw” in the app’s Settings, or at the bottom of the event info on the web. The records of location use are deleted right away.

If you can use neither the app nor the web

If you have deleted the app, lost the device, or cleared your browser’s storage and cannot delete from the app or the web:

• If you had linked an account: install the app and link the same account (Apple, Google, Kakao, or LINE) again under Linking in Settings. What you collected comes back to that device. Then press “Delete all my records” and it is deleted as above.
• If you had no linked account: once the identifier on your device or browser is gone, not even the Company can tell whose the records are, so we cannot find and delete them. They remain, attributable to no one, until 3 years after the event ends, and are then destroyed.
• Shipping details and inquiries: records that contain a name, phone number, or email address, such as shipping details you entered as a winner or an app inquiry with your email address, are deleted on request to support@stampy.site; we find them by those details.

For anything else, contact support@stampy.site. We act on requests within 10 days of receipt and let you know the result.

What is deleted and what remains

Deleted

• Every linked account identifier
• The visitor identifier on your device or browser
• Records of location use (right away)
• Push notification address
• Your app inquiries and their messages

Remains

• Visit history (which place, when), attributable to no one, until 3 years after the event ends
• Aggregate figures partners see (participants, stamps awarded), with no personal data
• Prize-draw entry and win records, kept until 3 years after the event ends. Usually they are attributable to no one, but where the partner required a linked account to enter, a transformed value of the linked identifier stays with the entry, so linking the same account again shows that the entry is yours
• Notification delivery records, attributable to no one, for up to 90 days
• Shipping details you entered as a winner. The partner uses them to ship the prize and they are deleted 30 days after the partner marks the prize as shipped, or, if it is never shipped, 30 days after the event ends or the address deadline passes, whichever is later. To delete them sooner, email support@stampy.site
• App error reports, not tied to the visitor identifier and so attributable to no one, deleted 90 days after receipt
• Location consent record (which version of the terms you agreed to, and when you agreed and withdrew). Consent is withdrawn, and the record is deleted 6 months after withdrawal
• Link and app handoff attempt records, kept to stop the same code from being used twice and deleted 30 days after they are made

Staff accounts

On-site staff create an account (email and password) by signing up with an invite code in the app’s staff mode. You can delete it right away in the app.

1. In the app, go to Settings and open Staff mode.
2. Press “Delete account” at the bottom.
3. Confirm once more, and it is deleted immediately.

It is deleted right away even if you are assigned to an event still in progress. To work as staff again, sign up with a new invite code.

Deleted

• Your email and password
• Your login on every device
• Your assignments to events. You are also removed from the partner’s staff list

Remains

• Records of the visits you verified and the perks you handed over. They stay valid, attributable to no one, until 3 years after the event ends
• Staff mode access records, kept for 400 days from the day each is made under Article 8 of the Standards on Measures to Ensure the Safety of Personal Information

If you forgot your password, set a new one with the 6-digit code emailed to you from “Forgot password?” on the staff mode sign-in screen, then delete the account. If you cannot use the app, email support@stampy.site from the account’s email address. We delete it within 10 days of receipt and let you know the result.

Partner accounts

Console accounts (email addresses) of partners are deleted on request to support@stampy.site.